Frequently Asked Questions

Over the years we have been asked many questions, the main questions we have been asked multiple times are listed here. Please free to reach out to us with any questions.

Reservation Related:

Now I have booked/reserved a property what happens?

PLEASE SEND US A PHONE NUMBER AND EMAIL ADDRESS that we can use to reach you before and during your trip and stay in our homes is very important for me to have in case we need to contact you for any reason. We will send you more information over the period/time before you arrive. We will communicate more as we go normal process is messages now and again until approximately 4 weeks (if less than 4 weeks almost immediately) when you will receive a welcome package and terms and conditions – rental agreement via email for e-signature Then an automated email just before or on the day of check-in will be sent with Digital Door Lock Code number and Alarm Disarm details and code that will activate just for your booking at check-in time and deactivate after your check-out.
In the meantime, feel free to reach out to rentals@aungerrentals.com Or inbox us. We have been doing this for a long time and happy to help in any way we can.

When will I receive the arrival instructions or check-in information?

Upon receiving your signed rental agreement and final payment, we will automatically e-mail you the information and which will include your rental property address, wireless internet code and directions to get to your property for the duration of your stay.The electronic lock keypad code will be sent to you on the day of arrival.

What is required to make a reservation?

When you find the vacation home of your choice, you can either reserve the property online or speak with us via phone. When making your reservation, all we require is a 20% deposit non-refundable deposit, which is applied toward your total rental cost. The remaining balance is then processed 60 days prior to check-in and is non-refundable at that point.

Are there other fees?

Unlike other companies, there are no “hidden extras” or “surprise fees” when you arrive. All fees are fully explained and shown on the quote for your stay. Certain fees apply depending on the options you choose. There are some standard fees at the end of every quote, to cover the processing, damage protection, and cleaning. But most of all, each vacation home still offers a significant saving over comparable hotels and resorts. Even after applicable fees, most of our guests still save between 40 and 60 percent when booking a vacation rental over a comparable hotel.

Does the total include all taxes and fees?

Yes, the total includes taxes, and any applicable cleaning, processing, or property protection fees. Please know that we may require a deposit or credit card hold to be held on file during your stay with them.

Can I combine offers/discounts? Are there any blackout dates?

Only one discount, offer or special can be applied to each reservation and offers are not valid the week of a holiday, unless otherwise specified. Offers are not valid the week of a holiday unless otherwise specified. Holiday dates apply the weeks and the days surrounding Thanksgiving, New Year’s, Easter, and Christmas.

Does the total include all taxes and fees?

We accept Credit Cards, PayPal, Zelle, Venmo, Cashapp, and Direct Bank deposits / Wire Transfers.

What is the cancellation policy?

You can have a full refund up to 48 hours after you have booked and by 60 days before the check-in date and receive a full refund. No full refund will be issued afterward but you will have credits to reschedule to a future time.Free cancellation for 48 hours, as long as the guest cancels at least 14 days before check-in (time shown in the confirmation email).
After that, guests can cancel up to 30 days before check-in and get a 50% refund of the nightly rate, and the cleaning fee. For a full refund of the nightly rate, the guest must cancel within 48 hours of booking and at least 14 full days prior to the listing’s local check-in time (shown in the confirmation email). For a 50% refund of the nightly rate, the guest must cancel 30 full days before the listing’s local check-in time (shown in the confirmation email), otherwise no refund. If only 50% of the reservation has been paid, no refund will be issued and the remaining 50% will simply not be charged.

Is the home I see online the one I get?

Yes, we rent the specific property you see in full detail on our website. The photos that you see are a point in time example of what the home you will be staying in will look like, however, they may vary in décor from the point that the property had the photos taken.

What should I do if I’ve left something behind in my vacation rental?

If you think you’ve left something behind after departing your vacation rental, please contact a for help immediately.

Where do I collect the keys to the property?

All of our properties have an electronic keyless lock. An entrance code will be sent to you. You can go directly to the home. The only exception is for last-minute reservations were we may need to contact you.

Vacation Home / Villa:

How many people can I bring?

The occupancy of Aunger Rentals’ vacation homes ranges from 8 to 14 people, depending on the number of bedrooms and configuration/type of beds installed. Occupancy numbers are clearly shown on each vacation home’s listing and are also provided on the rental agreement that is sent to you when you book. We do have to enforce this occupancy by license and law.

Do we have to bring Linens and Towels?

No need to pack the bedding and towels absolutely we provide freshly laundered, lines and towels for each and every guest. 

Can I bring more people than allowed to stay in each home?

Occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. The maximum occupancy is listed on the property page for each home.

Can I bring my pet?

We love animals, but unfortunately, all of our vacation homes are currently strictly pet-free zones.

Are the properties non-smoking?

Yes, all properties are non-smoking.

Is there a fully equipped kitchen in the vacation homes?

Yes, every vacation home has a fully equipped kitchen. Please refer to each individual property page for more detail on what the property will include.